Frequently Asked Questions
Searching for an answer, then look no further as we provide answers to most of the frequently asked questions.
How can I set up an account with Figureland?
As with many retailers, you are given the option to set up an account during the checkout stage and if accepted, you can then log in and view details including orders placed and loyalty points earned.
We can set up an account for you before placing an order if you send us your details but the main reason we recommend setting this up once an order is placed is because there will be nothing to see until orders are placed.
Details required for an account include your name, billing address, alternative delivery address if different from the billing address, plus an email address and phone number although the phone number is not compulsory.
I placed an order but cannot see it on my account?
You placed the order as a Guest and you must be logged in to your account to have orders added to your account but you will still receive updates by email confirming your order and if not, please check your Spam/Junk folder just in case and add our email address to your safe senders list.
What can I do if there is a minor defect on the packaging?
Unfortunately there is nothing that can be done because it's a manufacturing defect and is not classed as damage to the product.
If you want to receive a mint box, you need to contact us first before placing the order but there is no guarantee one will be available but it is very rare because most of the stock is mint.
All stock is inspected upon arrival and if it is badly damaged, it is returned and replaced if possible but any minor defects including minor creases or scratches and anything that is deemed as minor manufacturing issues that occur during the manufacturing process will not classed as damaged stock.
How long will my order take to arrive?
All orders are dispatched the same or next working day depending on the time the order was placed and will also depend on the shipping option chosen.
How is my order packed?
All orders are hand packed with care and attention to protect your goods using a variety of methods depending on the product/s purchased and the destination be it the UK, Europe, U.S or as far as New Zealand.
If you've had bad experiences from competitors or perhaps eBay sellers, they may not have the necessary or qualified skills and may be more concerned about sales before service.
We get highly rated for the packaging which includes some of the usual materials but always looking at different ways depending on the product.
- New single and double lined boxes
- Recycling and reusing good quality manufacturers boxes on occasion if the box is suitable
- Bubble Wrap / Paper Wrap
- Packing Peanuts - Standard and Biodegradable
- Air Bags
- Additional Cardboard - For most window boxes / Extra lining and padding
- A variety of stickers are uses depending on the product, including FRAGILE, Handle With Care, Glass and so on, even for soft plush toys.
What is a Pre-Order?
Pre-Orders are products due to be released at a later date so pre-ordering before the release date is a way to reserve the product which will be dispatched when in stock.
Please read our Pre-Policy Policy for full details.
What is the Available On Request service?
Available On Request products are additional products available from suppliers that are not currently in stock but can be ordered in for you.
For full details, please take a look at our On Request Orders page which also includes a comprehensive list of all the manufacturers our suppliers work with.
How long does it take for a Pre-Ordered product to arrive?
Manufacturers will schedule an approximate release date but delays do occur but we do our very best to keep customers updated about any changes and please remember that we are only the retailer and are not held responsible for any delays so if you cancel your order, you may be held responsible for the 10% non-refundable deposit or 10% off the total cost of the order to cover cancellation or shipping and import fees if applicable otherwise a full refund is issued.
How can I change the delivery address for my order?
If you need your order to be sent to another address perhaps due to moving home, simply send us the new address details using the Contact Us page or by email and we will amend this for you.
You can also do this if you have an account by logging into your account and updating this yourself.
I want to call you for another country, what code do I need to use?
Please see below for additional telephone details which we believe is correct at the time of listing.
For address changes or additional questions, please use the Contact Us page or one of the following methods below and we will be very happy to assist you.
Telephone: 01895 349595
International Calls: +44 1895 349595
Additional Countries: 00 44 1895 349595
United States: 011 44 1895 349595
I cannot find a specific product on the Figureland website, can you help?
Yes of course, that's what Figureland is all about so when and where possible and if available, our suppliers provide tens of thousands of products from many manufacturers and we don't always have time to list them all but we are constantly working on this so please contact us with any requirements because this is what we are here for and we love to assist.
Below is a comprehensive list of all manuafcturers our suppliers work with, althought this list will change from time to time.
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3D Light FX
A Crowded Coop
Alpha x Omega
Bali Clicks Original (BCO)
Bandai Tamashii Nations
Bandai Trading Cards
Beast Kingdom Toys
Bif Bang Pow!
BIG Chief Studios
Bily Bob Products
Black Heart Enterprises
Bladez Toyz Limited
Carat Shop, The
CS Moore Studio
Di Molto Bene
Eaglemoss Publications Ltd.
Elite Creature Collectibles
Fame Master Enterprise Ltd
Fantasy Flight Games
Figures Toy Company
First 4 Figures
H. M. O. Collectibles
Half Moon Bay
Hole in the Wall
Hollywood Collectibles Group
Hot Wheels Elite
Iron Gut Publishing
Kurt S. Adler
Legend Studio Limited
Little Buddy Toys
Move The Gadget
New Vision Toys
Plast Craft Games
Play By Play
Pokémon Company International
Pop Culture Shock Collectibles
PRODOS Games LTD
Pull & Speed
Puppy Toys And Games
Puzzle Fun 3D
Rachel Lowe Limited
Round 2 LLC
Science 4 You
Sentinel D4 Toys Co. Ltd
Shire Post Mint
Silver Fox Collectibles
Simon Elvin Limited
Spectrum World Ltd
Star Ace Toys
Sun Star Toys
Super Emo Friends
The Loyal Subjects
The Monster Factory
Three A Toys
Trick Or Treat Studios
Triple 9 Collection
Ubisoft / UBICollectibles
Walters & Sons
Whitehouse Leisure International
Wizards of the Coast