Frequently Asked Questions
Searching for an answer, then look no further as we provide answers to most of the frequently asked questions.
How can I set up an account with Figureland?
As with many retailers, you are given the option to set up an account during the checkout stage and if accepted, you can then log in and view details including orders placed and loyalty points earned.
We can set up an account for you before placing an order if you send us your details but the main reason we recommend setting this up once an order is placed is because there will be nothing to see until orders are placed.
Details required for an account include your name, billing address, alternative delivery address if different from the billing address, plus an email address and phone number although the phone number is not compulsory.
I placed an order but cannot see it on my account?
You placed the order as a Guest and you must be logged in to your account to have orders added to your account but you will still receive updates by email confirming your order and if not, please check your Spam/Junk folder just in case and add our email address to your safe senders list.
What can I do if there is a minor defect on the packaging?
Unfortunately there is nothing that can be done because it's a manufacturing defect and is not classed as damage to the product.
If you want to receive a mint box, you need to contact us first before placing the order but there is no guarantee one will be available but it is very rare because most of the stock is mint.
All stock is inspected upon arrival and if it is badly damaged, it is returned and replaced if possible but any minor defects including minor creases or scratches and anything that is deemed as minor manufacturing issues that occur during the manufacturing process will not classed as damaged stock.
How long will my order take to arrive?
All orders are dispatched the same or next working day depending on the time the order was placed and will also depend on the shipping option chosen.
How is my order packed?
All orders are hand packed with care and attention to protect your goods using a variety of methods depending on the product/s purchased and the destination be it the UK, Europe, U.S or as far as New Zealand.
If you've had bad experiences from competitors or perhaps eBay sellers, they may not have the necessary or qualified skills and may be more concerned about sales before service.
We get highly rated for the packaging which includes some of the usual materials but always looking at different ways depending on the product.
- New single and double lined boxes
- Recycling and reusing good quality manufacturers boxes on occasion if the box is suitable
- Bubble Wrap / Paper Wrap
- Packing Peanuts - Standard and Biodegradable
- Air Bags
- Additional Cardboard - For most window boxes / Extra lining and padding
- A variety of stickers are uses depending on the product, including FRAGILE, Handle With Care, Glass and so on, even for soft plush toys.
What is a Pre-Order?
Pre-Orders are products due to be released at a later date so pre-ordering before the release date is a way to reserve the product which will be dispatched when in stock.
Please read our Pre-Policy Policy for full details.
What is the Available On Request service?
Available On Request products are additional products available from suppliers that are not currently in stock but can be ordered in for you.
For full details, please take a look at our On Request Orders page which also includes a comprehensive list of all the manufacturers our suppliers work with.
How long does it take for a Pre-Ordered product to arrive?
Manufacturers will schedule an approximate release date but delays do occur but we do our very best to keep customers updated about any changes and please remember that we are only the retailer and are not held responsible for any delays so if you cancel your order, you may be held responsible for the 10% non-refundable deposit or 10% off the total cost of the order to cover cancellation or shipping and import fees if applicable otherwise a full refund is issued.
How can I change the delivery address for my order?
If you need your order to be sent to another address perhaps due to moving home, simply send us the new address details using the Contact Us page or by email and we will amend this for you.
You can also do this if you have an account by logging into your account and updating this yourself.
I want to call you for another country, what code do I need to use?
Please see below for additional telephone details which we believe is correct at the time of listing.
For address changes or additional questions, please use the Contact Us page or one of the following methods below and we will be very happy to assist you.
Email: enquiries@figureland.co.uk
Telephone: 01895 349595
International Calls: +44 1895 349595
Additional Countries: 00 44 1895 349595
United States: 011 44 1895 349595
I cannot find a specific product on the Figureland website, can you help?
Yes of course, that's what Figureland is all about so when and where possible and if available, our suppliers provide tens of thousands of products from many manufacturers and we don't always have time to list them all but we are constantly working on this so please contact us with any requirements because this is what we are here for and we love to assist.
Below is a comprehensive list of all manuafcturers our suppliers work with, althought this list will change from time to time.
0 - 9
1000toys
3D Light FX
4D Cityscape
50Fifty
A
A Crowded Coop
Airfix
ALBO
Almost Real
Alpa UK
Alpha x Omega
Alphamax
Alter
Amakuni
AMT
Aniplex
Anovos
Aoshima
Aphrodite Collectibles
Aplus
Aqua Marine
Arclight Games
ARH Studios
ASDE
Asmus Toys
Aspire
Attakus
Aurora
Auto World
Automoblox
B
Bali Clicks Original (BCO)
Bandai
Bandai Namco
Bandai Tamashii Nations
Bandai Trading Cards
Banpresto
BBR
Bburago
Beast Kingdom Toys
Bellfine
Benelic
Bif Bang Pow!
BIG Chief Studios
Billing Boats
Bily Bob Products
BINDing
Bioworld
Black Heart Enterprises
Blackberry
Bladez Toyz Limited
Bleacher Creatures
Blitzway
Blizzard
BLUW
BMF
Body Vibe
Bombyx
Bontempi
Boston America
Broccoli
BSS
Bullyland
C
Camino
Capcom
Cararama
Carat Shop, The
Carrera
Casdon
CER
Cerda
Chara-Ani
Character Options
Chronicle Collectibles
CID
Cinereplicas
Click Creations
ClicTime
Coarse
Comansi
Comic Images
Comicave Studios
Commonwealth Toys
CoolProps
Core Play
Corgi
Cotton Division
Crowded Coop
Cryptozoic Entertainment
CS Moore Studio
D
Daiki Kougyo
Damtoys
Danielle Nicole
Danilo
Dark Horse
DC Collectibles
DC Comics
Di Molto Bene
Diamond Select
Dickie Toys
Difuzed
Dino Bikes
Disguise
Disney
Displate
DKE
Doctor Collector
Dolu
Dr. Cool
Dragon Models
Dragon Toy
Dynamite Entertainment
E
Eaglemoss Publications Ltd.
Easy Eight
EFX
Elite Creature Collectibles
Embrace Japan
Emon Toys
Enterbay
Entertainment Earth
EO Fauna
Eplay
Ertl
Eulenspiegel
Evolution Toy
Executive Replicas
Exquisite Gaming
F
Factory Entertainment
Fame Master Enterprise Ltd
Fametek
Fantasy Flight Games
FanWraps
Figurama Collectors
Figures Toy Company
Filmcells Ltd.
Fine Clover
First 4 Figures
Fizz Creations
Flair
Flame Toys
Folat
Fots Japan
Fragment
FREEing
Fujimi
Fullcock
Funko
Funskool
Furyu
G
Gadgy
Gaming Heads
Gantaku
Gaya Entertainment
GB eye
Gecco Corps
Geek Distribution
Geek Store
Genco
Gentle Giant
Geoworld EU
Ghoulish Productions
GIANT Microbes
Giplam
Givi Italia
Glencoe Models
Global Labels
GNF Toyz
Golden Bear
Goodsmile Company
Goodsmile Racing
Greenlight Collectibles
Griffon Enterprises
Groovy
H
H. M. O. Collectibles
Half Moon Bay
Happy Well
Hasbro
Hasegawa
Herocross
HHE
High Dream
Highway 61
Hiya Toys
Hobby Japan
Hobby Max
Hobby Stock
Hole in the Wall
Hollywood Collectibles Group
Hollywood Rides
Hornby
Hot Toys
Hot Wheels
Hot Wheels Elite
I
Icon Heroes
Ikon Collectables
IMC Toys
IndieGo Distribution
Infinite Statue
Infinity Studio
Innovation Aircraft
Insight Collectibles
Iron Gut Publishing
Iron Studios
J
J!NX
Jada Toys
Jakks Pacific
Japanime Games
Jazwares
Jemini
Johnny Lightning
Joy Toy
Jugoyashoten
Just Funky
Just Toys
K
Kadokawa
Kaitendoh
Kaiyodo
Kayford Holdings
Kidrobot
Kids Logic
Kinetiquettes
KKL
Knead
KNEX
Knight Models
Knucklebonz
Komar
Konami
Kotobukiya
Kurt S. Adler
Kyosho
Kyosho Ousia
L
Lechery
Legend Studio Limited
LEGO
Lexibook
Little Buddy Toys
Loco Ape
Logoshirt
Loungefly
M
Magazine Models
Magic Bullet(s)
Magic Mould
Maisto
Marmit
Maskarade
Master Cutlery
Matchbox
Mattel
Max Factory
Maxichamps
Mcfarlane Toys
Medicom
Medicos Entertainment
Mega Brands
Megahouse
Merlin Publishing
Mezco Toys
MGA
Mighty Jaxx
Minichamps
MiniCo
Minicraft Models
Minimi Toys
Ministeck
MisterCraft
Moebius
Molecule 8
Mondo
Monogram Int.
Mookie
Moulinsart SA
Move The Gadget
MPC
MRT
Muckle Mannequins
Multiverse Studio
Myethos
N
Native
NECA
NekoWear
New Vision Toys
NJ Croce
NKOK
Noble Collection
Norev
Norev Maxijet
Nova
O
Oddco
Orange Rouge
Orca Toys
Orchid Seed
OTL Technologies
Overige
Oxford Diecast
P
Paladone
Pangea
Pegasus
Phat Mojo
Phat!
PHD Merchandise
Phicen Limited
Plast Craft Games
Plastoy
Play By Play
PlayFusion
Playmates
PLM
Plum
Pocher
Pokémon Company International
Polar Lights
Pop Culture Shock Collectibles
POPbuddies
PopSockets
Poptoy
PPW Toys
Prime1 Studios
PRODOS Games LTD
Progress
Proovy
Pulchra
Pull & Speed
Puppy Toys And Games
Puzzle Fun 3D
Pyramid International
Q
Q Workshop
Q-Six
Quantum Mechanix
Quarantine Studio
Quartzo
Queen Ted
Ques Q
Quined Games
R
Rachel Lowe Limited
Rainbow Loom
Rastar
Ravensburger
Renegade
Revell
Revolve
River Horse
Rock Off
Rocket Boy
Roddenberry
Room Mates
Rotorz
Round 2 LLC
Royal Bobbles
Royal Mail
Royal Selangor
RP2 Global
Rubies
S
Sakami Merchandise
Salesone LLC
Schleich
Science 4 You
SD Toys
Second ave
Semic
Sentinel
Sentinel D4 Toys Co. Ltd
Shadow Cutlery
Shire Post Mint
Sideshow Collectibles
Silver Fox Collectibles
Simba
Skytube
Simon Elvin Limited
Soap Studios
Solido
Souyokusha
Spectrum World Ltd
Spin Master
Spot-On
Square-Enix
Star Ace Toys
Storm Collectibles
Stronger
Sun Arrow
Sun Star Toys
Supacraft
Super Emo Friends
Super7
T
Taito Prize
Tamco
Tamiya
Tastemakers
TBLeague
The Loyal Subjects
The Monster Factory
The Source
THG
ThinkGeek
Thinkway Toys
Three A Toys
ThreeZero
Thumbs Up
Time City
Titan Merchandise
Together Plus
Tokidoki
Tomy
Tomytec
Toy2R
Toynami
Toynk Toys
Transcosmos
Treefrog Games
Trefl
Tri Force
Tribe
Trick Or Treat Studios
Trikt
Trim
Triple 9 Collection
TSM-Model
Tweeterhead
U
Ubisoft / UBICollectibles
Ugly dolls
Ulra Pro
Ultimate Guard
Ultimate Source
Unbox Industries
Uncle Milton
Undercover
Underground Toys
Unekorn
Unimax
Union Creative
Uniset
United Cutlery
United Labels
Upixel
USAopoly
UWear
V
Valyrian Steel
Vandor
Varta
Vertex
Vitesse
W
Waddingtons
Walters & Sons
Wave Corporation
Welly
Weta Collectibles
WG Retro
Whitehouse Leisure International
Wild Republic
Windlass Studios
Wing
Winning Moves
Wizards of the Coast
Wizkids
Wrebbit Puzzles
X
X-Base
XQ Toys
Y
Yamato
Z
Zagone Studios
Zag Toys
Zapf
Zeon
ZigZag Island
Z-Man Games
Zoelibat