Frequently Asked Questions


Searching for an answer, then look no further as we provide answers to most of the frequently asked questions.

How can I set up an account with Figureland?

As with many retailers, you are given the option to set up an account during the checkout stage and if accepted, you can then log in and view details including orders placed and loyalty points earned.

We can set up an account for you before placing an order if you send us your details but the main reason we recommend setting this up once an order is placed is because there will be nothing to see until orders are placed.

Details required for an account include your name, billing address, alternative delivery address if different from the billing address, plus an email address and phone number although the phone number is not compulsory.


How long will my order take to arrive?

All orders are dispatched the same or next working day depending on the time the order was placed and will also depend on the shipping option chosen.

How is my order packed?

We use a variety of methods depending on the product but they are all packed with new packing materials with the greatest of care to protect the product using some of the following materials but we are always looking at new ways as well.


What is a Pre-Order?

Pre-Orders are products due to be released at a later date so pre-ordering before the release date is a way to reserve the product which will be dispatched when in stock.

Please read our Pre-Policy Policy for full details.


What is the Available On Request service?

Available On Request products are additional products available from suppliers that are not currently in stock but can be ordered in for you.

For full details, please take a look at our On Request Orders page which also includes a comprehensive list of all the manufacturers our suppliers work with.


How long does it take for a Pre-Ordered product to arrive?

Manufacturers will schedule an approximate release date but delays do occur but we do our very best to keep customers updated about any changes and please remember that we are only the retailer and are not held responsible for any delays so if you cancel your order, you may be held responsible for the 10% non-refundable deposit or 10% off the total cost of the order to cover cancellation or shipping and import fees if applicable otherwise a full refund is issued.

How can I change the delivery address for my order?

If you need your order to be sent to another address perhaps due to moving home, simply send us the new address details using the Contact Us page or by email and we will amend this for you.

I want to call you for another country, what code do I need to use?

Please see below for additional telephone details which we believe is correct at the time of listing.

For address changes or additional questions, please use the Contact Us page or one of the following methods below and we will be very happy to assist you.

Email: enquiries@figureland.co.uk
Telephone: 01895 349595
International Calls: +44 1895 349595
Additional Countries: 00 44 1895 349595
United States: 011 44 1895 349595

I cannot find a specific product on the Figureland website, can you help?

Yes of course, that's what Figureland is all about so when and where possible and if available, our suppliers provide tens of thousands of products from many manufacturers and we don't always have time to list them all but we are constantly working on this so please contact us with any requirements because this is what we are here for and we love to assist.

Below is a comprehensive list of all manuafcturers our suppliers work with, althought this list will change from time to time.


0 - 9
1000toys
3D Light FX
4D Cityscape
50Fifty


A
A Crowded Coop
Airfix
ALBO
Almost Real
Alpa UK
Alpha x Omega
Alphamax
Alter
Amakuni
AMT
Aniplex
Anovos
Aoshima
Aphrodite Collectibles
Aplus
Aqua Marine
Arclight Games
ARH Studios
ASDE
Asmus Toys
Aspire
Attakus
Aurora
Auto World
Automoblox


B
Bali Clicks Original (BCO)
Bandai
Bandai Namco
Bandai Tamashii Nations
Bandai Trading Cards
Banpresto
BBR
Bburago
Beast Kingdom Toys
Bellfine
Benelic
Bif Bang Pow!
BIG Chief Studios
Billing Boats
Bily Bob Products
BINDing
Bioworld
Black Heart Enterprises
Blackberry
Bladez Toyz Limited
Bleacher Creatures
Blitzway
Blizzard
BLUW
BMF
Body Vibe
Bombyx
Bontempi
Boston America
Broccoli
BSS
Bullyland


C
Camino
Capcom
Cararama
Carat Shop, The
Carrera
Casdon
CER
Cerda
Chara-Ani
Character Options
Chronicle Collectibles
CID
Cinereplicas 
Click Creations
ClicTime 
Coarse
Comansi 
Comic Images 
Comicave Studios
Commonwealth Toys
CoolProps
Core Play
Corgi
Cotton Division 
Crowded Coop
Cryptozoic Entertainment
CS Moore Studio 


D
Daiki Kougyo 
Damtoys
Danielle Nicole
Danilo
Dark Horse 
DC Collectibles 
DC Comics 
Di Molto Bene
Diamond Select 
Dickie Toys 
Difuzed 
Dino Bikes
Disguise
Disney
Displate 
DKE
Doctor Collector
Dolu
Dr. Cool
Dragon Models 
Dragon Toy 
Dynamite Entertainment


E
Eaglemoss Publications Ltd. 
Easy Eight
EFX
Elite Creature Collectibles
Embrace Japan 
Emon Toys
Enterbay 
Entertainment Earth
EO Fauna
Eplay
Ertl
Eulenspiegel
Evolution Toy
Executive Replicas
Exquisite Gaming


F
Factory Entertainment 
Fame Master Enterprise Ltd
Fametek
Fantasy Flight Games
FanWraps
Figurama Collectors
Figures Toy Company
Filmcells Ltd.
Fine Clover
First 4 Figures
Fizz Creations
Flair
Flame Toys
Folat
Fots Japan
Fragment
FREEing 
Fujimi
Fullcock
Funko 
Funskool
Furyu


G
Gadgy
Gaming Heads
Gantaku
Gaya Entertainment 
GB eye 
Gecco Corps
Geek Distribution
Geek Store
Genco
Gentle Giant 
Geoworld EU
Ghoulish Productions
GIANT Microbes
Giplam
Givi Italia
Glencoe Models
Global Labels
GNF Toyz
Golden Bear
Goodsmile Company
Goodsmile Racing
Greenlight Collectibles 
Griffon Enterprises 
Groovy 


H
H. M. O. Collectibles
Half Moon Bay 
Happy Well
Hasbro 
Hasegawa
Herocross
HHE
High Dream
Highway 61
Hiya Toys
Hobby Japan
Hobby Max
Hobby Stock
Hole in the Wall
Hollywood Collectibles Group
Hollywood Rides
Hornby
Hot Toys
Hot Wheels
Hot Wheels Elite


I
Icon Heroes
Ikon Collectables
IMC Toys
IndieGo Distribution
Infinite Statue
Infinity Studio
Innovation Aircraft
Insight Collectibles
Iron Gut Publishing
Iron Studios


J
J!NX
Jada Toys
Jakks Pacific
Japanime Games
Jazwares
Jemini
Johnny Lightning
Joy Toy
Jugoyashoten
Just Funky
Just Toys


K
Kadokawa
Kaitendoh
Kaiyodo
Kayford Holdings
Kidrobot
Kids Logic
Kinetiquettes
KKL
Knead
KNEX
Knight Models
Knucklebonz
Komar
Konami
Kotobukiya
Kurt S. Adler
Kyosho
Kyosho Ousia


L
Lechery
Legend Studio Limited
LEGO
Lexibook
Little Buddy Toys
Loco Ape
Logoshirt
Loungefly


M
Magazine Models
Magic Bullet(s)
Magic Mould
Maisto
Marmit
Maskarade
Master Cutlery
Matchbox
Mattel
Max Factory
Maxichamps
Mcfarlane Toys
Medicom
Medicos Entertainment
Mega Brands
Megahouse
Merlin Publishing
Mezco Toys
MGA
Mighty Jaxx
Minichamps
MiniCo
Minicraft Models
Minimi Toys
Ministeck
MisterCraft
Moebius
Molecule 8
Mondo
Monogram Int.
Mookie
Moulinsart SA
Move The Gadget
MPC
MRT
Muckle Mannequins
Multiverse Studio
Myethos


N
Native
NECA
NekoWear
New Vision Toys
NJ Croce
NKOK
Noble Collection 
Norev
Norev Maxijet
Nova


O
Oddco
Orange Rouge
Orca Toys
Orchid Seed
OTL Technologies
Overige
Oxford Diecast


P
Paladone
Pangea
Pegasus
Phat Mojo
Phat!
PHD Merchandise
Phicen Limited
Plast Craft Games
Plastoy
Play By Play
PlayFusion
Playmates
PLM
Plum
Pocher
Pokémon Company International 
Polar Lights
Pop Culture Shock Collectibles
POPbuddies
PopSockets
Poptoy
PPW Toys
Prime1 Studios
PRODOS Games LTD
Progress
Proovy
Pulchra
Pull & Speed
Puppy Toys And Games
Puzzle Fun 3D
Pyramid International


Q
Q Workshop
Q-Six
Quantum Mechanix
Quarantine Studio
Quartzo
Queen Ted
Ques Q
Quined Games


R
Rachel Lowe Limited
Rainbow Loom
Rastar
Ravensburger
Renegade
Revell
Revolve
River Horse
Rock Off
Rocket Boy
Roddenberry
Room Mates
Rotorz
Round 2 LLC
Royal Bobbles
Royal Mail
Royal Selangor
RP2 Global
Rubies 


S
Sakami Merchandise
Salesone LLC
Schleich 
Science 4 You
SD Toys 
Second ave
Semic 
Sentinel 
Sentinel D4 Toys Co. Ltd
Shadow Cutlery
Shire Post Mint
Sideshow Collectibles 
Silver Fox Collectibles
Simba
Skytube 
Simon Elvin Limited
Soap Studios
Solido
Souyokusha
Spectrum World Ltd
Spin Master
Spot-On
Square-Enix 
Star Ace Toys 
Storm Collectibles
Stronger
Sun Arrow
Sun Star Toys 
Supacraft
Super Emo Friends
Super7 


T
Taito Prize 
Tamco
Tamiya
Tastemakers
TBLeague 
The Loyal Subjects
The Monster Factory 
The Source
THG
ThinkGeek 
Thinkway Toys
Three A Toys
ThreeZero
Thumbs Up 
Time City
Titan Merchandise 
Together Plus 
Tokidoki
Tomy 
Tomytec 
Toy2R
Toynami
Toynk Toys
Transcosmos
Treefrog Games
Trefl
Tri Force
Tribe
Trick Or Treat Studios 
Trikt 
Trim
Triple 9 Collection
TSM-Model
Tweeterhead 


U
Ubisoft / UBICollectibles 
Ugly dolls
Ulra Pro
Ultimate Guard 
Ultimate Source
Unbox Industries
Uncle Milton 
Undercover 
Underground Toys
Unekorn
Unimax
Union Creative 
Uniset
United Cutlery 
United Labels 
Upixel
USAopoly 
UWear 


V
Valyrian Steel 
Vandor
Varta
Vertex 
Vitesse 


W
Waddingtons
Walters & Sons
Wave Corporation
Welly 
Weta Collectibles 
WG Retro
Whitehouse Leisure International
Wild Republic
Windlass Studios 
Wing 
Winning Moves
Wizards of the Coast 
Wizkids
Wrebbit Puzzles


X
X-Base
XQ Toys


Y
Yamato

Z
Zagone Studios
Zag Toys
Zapf
Zeon
ZigZag Island
Z-Man Games
Zoelibat