Pre-Order Policy

PRE-ORDERING IS A WAY TO ORDER PRODUCTS DUE TO BE RELEASED AT A LATER DATE AND WILL GUARANTEE YOUR ORDER WILL BE SECURED AND SHIPPED WHEN IT IS RELEASED AND IN STOCK SO LONG AS FULL PAYMENT AND SHIPPING COSTS HAVE BEEN CLEARED.

Please remember to order in stock products and pre-ordered products separately because if they are ordered together, you are agreeing to wait for the pre-ordered products to arrive and have everything shipped together.

This is also a great way to order and secure those rare, limited or special edition products that may have very limited quantities being produced by the manufacturer.

PLEASE REMEMBER THAT NEW PRE-ORDERED PRODUCTS MAY BE SUBJECT TO PRICE CHANGES AND MAY RUN INTO DELAYS WITH THE DUE DATE BEING CHANGED BY THE MANUFACTURER BUT YOU WILL BE NOTIFIED IN THE EVENT THIS HAPPENS.


This next paragraph is a newly added piece of information as of July 2019.
Customers have asked about paying for a pre-order item once it is in stock but are concerned that the stock we have ordered may have sold out before it arrives through pre-orders but usually the suppliers will have extra stock that can be ordered in but if not, the easiest way to assist customers with this kind of situation is to ask that they call or email about a product they want and we will reserve one and will contact the customer once the stock has arrived and we will hold it for a limited or agreed time because we know some don't get paid until the end of the month.

For more expensive products, you can spread the cost by calling the business line and we will help set this up for you.

If ordering a Pre-Ordered product, the postage option you choose will be used when the product is in stock and as an example, if you choose Next Day Delivery, the item will not be dispatched the next day from the day the order is placed if the product hasn't been released but once it has and stock arrives, your order will be posted on a Next Day Delivery as requested.

In order for you to pre-order a product, you can pay the full listed price including shipping costs but if you would like to pay in instalments, please call us to discuss this as we accept payments over the telephone because there is no way to do this online at present, but we are working on this.

If you would prefer to wait until a product is released before making any payments, there is no guarantee that additional stock will be available and may be oversold.

An easy option is to contact us about a product you are interested in and once it has been released and the supplier has received stock, we will inform you when stock is available.

Please remember that a due release date may change depending on global regions as some products for example, may be released in the U.S first.

If you wish to pay just the 10% non-refundable deposit, this can only be done by calling us on the telephone and we will process your payment through Sagepay or explain how you can make a direct payment into PayPal or by Bank Transfer.

We will also allow you to spread the cost on selected items with a payment plan but you will need to contact us first by using the Contact Us page or by calling us on the telephone and you will be required to pay a minimum of 10% of the total cost of the item.


Spread the cost with a payment plan.

To help you spread the cost on selected products, a brand new system will be in place soon but at present you can call us by telephone and we can process your order using our Sagepay Online Terminal, by Bank Transfer or with PayPal where we can except a minimum 10% deposit and then except individual payments with weekly or monthly instalments and you can pay as little or as much as you wish on each occasion and once full payment including the shipping costs have been cleared, your item will be dispatched if the item is in stock or it will be dispatched when the item is released and in stock.

If you wish to pay more than the deposit required, this is also acceptable and we can help you to work out a payment plan plus there are no additional costs involved when spreading the costs as all orders are based on a 0% interest basis, which some competitors do not offer.


Klarna Payment Method

If you choose Klarna as your payment method, please do not choose their 'Pay For Later' (Pay After Delivery) option because full payment must be made within 14 days and most Pre-Ordered products will not arrive within the 14 day period.

Klarna is our newest and easiest payment method and we will be introducing a brand new 'Pay By Instalments' option to help you spread the cost when ordering and this can all be done online and will help you to chose various options including the standard full payment and to also spread the cost by paying weekly or monthly instalments, which will help to pay for those higher priced products.

When pre-ordering and paying with Klarna, they will process and capture the payment and as you may be aware that many pre-ordered products won't be available to dispatch right away as they have not yet been released so please do not use Klarna's 'Pay For Later' (Pay After Delivery) service.


Pre-Ordering and purchasing In Stock items together

We recommend that you place separate orders rather than mixing pre-orders and in stock items or you will have to wait for the full order to be in stock before your order is dispatched, which will be at a later date when the pre-ordered items have been released and are in stock.

If you are ordering several pre-ordered items that are released at different times, you are agreeing to wait for all items to be in stock and have them shipped together.

We reserve pre-ordered products on a first come first served basis but occasionally pre-ordered products may be oversold at the suppliers so you may have to wait for back ordered stock and if your order cannot be fulfilled, you will be fully refunded.


Can I cancel a Pre-Order?

Yes, but you must telephone us or send us a message within 14 working days from the date the order was placed by using the Contact Us page and state your name and order number plus the item you wish to cancel otherwise you will charged the 10% fee to cover administration costs and cancellation fees with the manufacturer and the supplier.

Why is 10% non-refundable?

This is to cover administration costs and the cost of cancelling an order with the manufacturer and the supplier who charge cancellation fees but it may also be used to cover the cost of having to pay for an item that cannot be cancelled as well as having to keep the item in stock, which we may not be able to sell.

If you do not agree with the 10% non-refundable fee when pre-ordering, please do not pre-order and simply wait for an item to be released first and then decide if you wish to make a purchase if one is available but there is no guarantee additional stock will be available.

Retailers in this business will have similar policies in place but we are always happy to listen to opinions and suggestions to help support our customers so if you have an ideas how we can improve our pre-ordering service, we would love to hear from you.


What happens if a new product is cancelled by the manufacturer?

In the event that a manufacturer decides to cancel a new product that any customer has pre-ordered, you will be notified and any funds owed will be fully refunded back to you.