Returns And Cancellations Policies


Returns Policy

If you need to return an item back to us, please read the following terms.

Please use the Contact Us page and choose the 'Returns' topic or give us a call and let us know your name and your order number and the reason you wish to return an item, we'll be happy to help you.

Returning Unwanted Items

If you wish to return any item under the Consumer Rights Act 2015, we accept the return of goods that are sent back to us within 14 calendar days from the day after the item was delivered.

If you return any goods that are unwanted, they must be unopened and returned complete in their original condition including any tags and seals still intact and in a re-saleable condition and we will refund your money to the value of the goods purchased when the goods have arrived back to us.

Any sealed goods which include such items as Video Games, CDs, DVDs or similar packaged goods will not be accepted if the packaging has been opened and the contents are exposed.

You will be responsible for the payment of the return postage of the unwanted goods. We would recommend that you use a secure delivery method when returning any item which requires a signature upon receipt like the 'Royal Mail Signed For' service as you will be responsible for the returned products until they reach us so please keep your proof of postage.

We are not able to accept any returned goods if they have been opened and/or part used goods and we do not refund any postal or courier charges for returns.


Returning Faulty Or Defective Items

If you find that the item you have purchased is faulty or defective or it has been sent in error by us, you may return any item within 14 calendar days from the day after the item was delivered and you will qualify for a full refund for the total amount you paid for the item plus the cost of any postal or courier charges paid by you as the customer as part of the initial order.
 
Due to the complexity and availability of certain products, no exchanges can be given on selected items unless a replacement is available but we will send the replacement free of charge.
You will be responsible for the payment of the return postage of the faulty or defective goods and we would recommend that you use a secure delivery method when returning any item which requires a signature upon receipt like the 'Royal Mail Signed For' service as you will be responsible for the returned products until they reach us so please keep your proof of postage.

For any orders purchased outside of the UK, we do not cover the cost of returning any items.
 
Please note that any item that is classed as 'defective' means that the item does not work properly for example any electronic function that does not work.

Any painting problems you find are not covered by us because we are not responsible for the quality control of products, we are only a retailer.
 
Your refund will be processed within 7 working days of receipt of the return.


Cancellations Policy

If you need to cancel an order, please read the following terms.

If the cancellation is regarding a purchased item/s, please cancel your order as soon as possible after your order has been placed as it may give us enough time to prevent the item/s being shipped to you.

If the cancellation is regarding an item that has been pre-ordered and due to be released at a later date, you must cancel the contract as soon as possible from the point of ordering as we may be able to cancel the order before it gets shipped to our supplier from the manufacturer.

If you cancel an order that has already been shipped to our supplier you will be charged a cancellation fee of 10% of the total value of the order that has been cancelled to cover cancellation and shipping costs.

Please note that any order that has already been shipped to a customer cannot be cancelled and our policy is to reimburse you for the cost of the product but you will be responsible for the return postage cost and it's safe return to us.

Any cancelled item/s already shipped to a customer must be returned to us within 14 days.

First send us a message using our Contact Us page and choose the 'Cancellations' topic or telephone us which may speed up the process and simply give us your name and your order number and state the reason for your cancellation. If you contact us by message we will normally respond to you within 24 hours during our working hours to let you know if the order has already been shipped or if it has been cancelled.

If you have to return a cancelled item that have already been shipped to you, they must be unopened and returned complete in their original condition including any tags and seals still intact and in a re-saleable condition and we will refund your money to the value of the goods purchased when the goods have arrived back to us.

Any sealed goods which include such items as Video Games, CDs, DVDs or similar packaged goods will not be accepted if the packaging has been opened and the contents are exposed.

We are not able to accept any cancelled goods that are being returned to us if they have been opened and/or part used goods.

Your refund will be processed within 7 working days of receipt of the return.

Please return item/s to the following address.

FIGURELAND
37 East Road
West Drayton
Middlesex
UB7 9EZ
United Kingdom