Shipping
Have your products delivered hassle free directly to your door from as little as £1.69!
£1.69 is the current UK rate for T-Shirts and standard parcels start from £2.99 with additional shipping options available during checkout.
Where do we ship to?
UK plus 40 countries including Europe, U.S.A, Japan, Australia, New Zealand, South Africa, Indonesia, Philippines, Saudi Arabia and Singapore.
A contact telephone number is required by the couriers for all overseas orders.
For anywhere else, please contact us.
Royal Mail and Parcelforce are currently used to deliver all orders with Parcelforce dealing with large scale and heavier products.
Overseas orders require additional customs fees so please remember to observe and comply with your country's laws, regulations and legislation's when imported goods as they may be prohibited by your country's national laws, and we make no representation and accept no liability in respect of the export of goods you purchase.
IF YOU LIVE LOCALLY IN OR AROUND HERNE BAY, WE WILL PERSONALLY DELIVER ALL ORDERS OVER £50 FOR FREE SO CHOOSE THE FREE DELIVERY OPTION IF SHOWN!
All orders are usually shipped the same day, but with additional payments like cheques, orders will take longer to process but most orders once dispatched will arrive within 1 to 2 days in the UK but up to 7 days or longer depending on the destination or the service chosen.
Shipping costs are automatically calculated at the checkout by the weight of an item and the destination, and it will also show you the best shipping cost available.
When checking out, please choose United Kingdom for all deliveries to Mainland UK, Wales, Scotland, Northern Ireland, Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and the Channel Islands.
For European countries please select your country which currently includes Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.
Please see below for more in depth information regarding individual countries.
All orders are packed safely and securely and will include a copy of your sales receipt plus we also recommend that you do not except any parcel that arrives damaged due to being mishandled during transit, you have a legal right to refuse the parcel and have it returned.
We only ship items to the shipping address that is given on the original order and if you are paying by PayPal, we will only ship to the registered address that is on the PayPal account.
We do not ship to PO Boxes, Parcel Motel, Packstations in Germany or any kind of temporary lodging that includes bed and breakfasts, hotels and motels or any other address that Figureland may constitute as an abuse of the service.
United Kingdom
Shipping items in and around the United Kingdom with Royal Mail includes the following locations.
Mainland UK, Wales, Scotland, Northern Ireland, Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and the Channel Islands.
Royal Mail does not charge extra fees for any of the above, it is the same price but some of their services have weight restrictions so if your order exceeds a services maximum weight limit you will need to choose an alternative Royal Mail method or you can also have your order sent by Interlink Express/DPD which has cost effective prices compared to Royal Mail and some of the Interlink Express/DPD prices may or may not include additional costs but this will depend on where your order is being delivered to like for overseas orders.
*IMPORTANT NOTE* When using the Royal Mail Special Delivery 9am or 1pm service, there may be delays if your order is being sent to the Channel Islands due to customs.
Current UK Shipping Prices.
T-Shirts only £1.69 with Royal Mail 2nd Class.
Royal Mail 1st Class £3.99
Royal Mail 2nd Class £2.99
Royal Mail 1st Class Signed £4.69
Royal Mail 2nd Class Signed £3.99
Parcelforce flat rate is £9.99 for all parcels up to 30 Kg.
Shipping costs are automatically calculated and shown during the checkout process.
Europe
We use Royal Mail International Tracked and Signed, International Signed and Parcelforce for all European deliveries.
We are no longer using the Royal Mail International Standard service due to the loss of parcels and no compensation cover.
Royal Mail For United States, Canada, Australia And New Zealand
We use Royal Mail which includes International Tracked and Signed and Signed deliveries.
*IMPORTANT NOTE* To save you money on shipping costs, we would strongly advise customers to place separate orders where possible as it could be more cost effective to send smaller parcels rather than large parcels, but we will also work this out for you and chose the best option when packing parcels.
Some delivery options will require a signature when your order arrives.
If any order does get lost, damaged or stolen while in transit, it is down to the courier company who is responsible for transporting the goods and by no means a fault of Figureland, so we cannot offer any refunds during the investigation period to claim for compensation.
Certain countries will require additional customs fees so please remember to observe and comply with your country's laws, regulations and legislation's when imported goods as they may be prohibited by your country's national laws, and we make no representation and accept no liability in respect of the export of goods you purchase.
If you have questions regarding an order you wish to place on the Figureland website for an overseas delivery, please feel free to send us a message and we will assist you.
We hope our extensive guide helps you to choose the right service and the most cost-effective solution for all your orders placed with Figureland, and if you require any assistance, please contact us and we will assist you with any enquiries.